Return and Refund Policy
Last updated: October 2026
At TanzaShop, we want our customers to have a positive shopping experience.
1. Cash on Delivery
Customers pay for their orders in cash when the product is delivered. No online payment is required.
2. Returns
Customers may request a return if the product is damaged, defective, or different from the product ordered. Please contact our customer service within 48 hours of receiving your order.
3. Refunds
If a return is approved, we will offer an appropriate refund or replacement, depending on the situation and applicable consumer protection laws.
For Cash on Delivery orders, refund arrangements will be discussed directly with the customer.
4. Non-Returnable Items
Products that have been used, damaged by the customer, or returned without their original components may not qualify for a return, except where required by applicable law.
5. Order Cancellation
Customers should contact us as soon as possible to cancel an order before it is dispatched. Orders already dispatched may be subject to our return procedure.
6. How to Request a Return
To request a return, please contact our customer service and provide:
Your full name
Your phone number
Your order details
The reason for the return
Photos of the product, if damaged or defective
7. Contact Us
For questions about returns or refunds, contact us using the phone number or email address displayed on our website.
We reserve the right to review return requests fairly and in accordance with applicable consumer protection laws in Tanzania.